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Regulations
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BOOKING REQUIREMENTS |
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No reduction applied in case of delayed arrival and/or advanced departure from expected date. |
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In case of advanced departure from a booked emplacement, the Management may decide to charge only the emplacement fee according to the entire period booked. |
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Booking cancellation policy:
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90 % of down payment will be refunded if cancellation is done 60 days before arrival;
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50% of down payment if cancellation is done 30 days before arrival;
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no reduction nor return if cancellation is done after the above mentioned terms.
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Minors are not admitted unless escorted by an adult for the whole stay. |
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We do not guarantee a specific unit number, preferences will be considered upon availability. |
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Animals are not admitted inside the whole area of Villaggio Turistico Isamar/Isaresidence (beach included). |
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In the interest of our Guests, please read carefully the REGULATIONS. |
REGULATIONS
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ART. 1: ACCESS RULES |
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On arrival guests are requested to deposit a valid ID, which will be returned after the payment of the account. |
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Access into the village and the beach is permitted only to authorized people, who have produced, for this purpose, a valid ID . Any violation of this principle means violation of the penal law, and trasgressors will be sued of house-breaking. |
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Unit tenants are subjected to a cautionary deposit of Euro 100,00 (due on arrival). Full details are available at the reception on arrival. |
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Minors are not admitted unless escorted by an adult, legally responsible for them, for the whole stay. |
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Each type of unit/emplacement can accommodate a fixed total of people (indicated in the Price List), children included, which cannot be exceeded; otherwise, the reservation will be cancelled, with no refund, and the whole group will be sent away. |
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ART. 2: MOTOR VEHICLES AND CIRCULATION RULES |
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Only 1 car per unit/emplacement is allowed inside the Village, and cannot circulate during the Silence hours. Any other car - owned by visitors or parents - must be parked outside the premises. |
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The authorised car must show clearly the admission PASS, glued on the windscreen in a visible position, otherwise the pass will be withdrawn by the Security Staff. Cars without PASS will be towed at owner's expenses and put outside the premises, at owner's risk. Caravans and tents are provided with a second PASS, which must be attached in a visible position. |
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Both passes must be returned to the Cash Office at the payment of the account. Our Personnel will issue a temporary pass valid until the day of departure. |
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Cars and motorbikes can circulate inside the premises only to reach the lodge and to exit. They must keep a very slow speed and watch out for pedestrians and bycicles. |
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During the silence hours, from 13.00 to 15.00 and from 23.00 to 07.00, it is forbidden to enter, to circulate around and to exit the premises with motor vehicles of any kind. |
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Vans are admitted only for loading/unloading and cannot park inside. |
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Boats or trolleys are not admitted inside the premises. |
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Scooters and small motors are not admitted inside the premises. They must be parked outside in the proper area. |
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For everyone's safety, bikers are requested to keep self -control and to slow down speed, otherwise bikes will be seized until departure. |
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Electric skaters/scooters are prohibited to children under 8 years old. |
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ART. 3: LODGING RULES |
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Lodges and reserved emplacements are assigned by the Management. |
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Once authorized to choose the emplacement himself, guest must notify immediately the number of emplacement to the Reception Desk. Reserved emplacements can be occupied only upon the Management authorisation. |
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During his stay, guest is requested to do the following:
• Keep wearing the identifying bracelet provided on arrival until his departure, in order to be recognized as authorized resident. The Security staff and Management staff are authorized to stop and and put questions to guests not wearing their bracelet.
• Control carefully that every member of his group has been checked-in and is properly registered, reporting any error/disagreement at the Reception.
• Notify right away at the Reception every variation on arrival or departure of any member of his group.
• Give personal and lodging information, whenever requested by the Security or Management staff.
• Do a proper use of all the facilities, expecially the sanitary services (adults must keep their kids at a close watch)
• Keep the emplacement immaculate and tidy, otherwise a penalty of Euro 50,00. will be charged.
• During the silence hours, from 13.00 to 15.00 and from 23.00 to 07.00, it is forbidden to enter, to circulate around and to exit the premises with motor vehicles of any kind. Guests can enter or exit only by feet or by bycicle. Radio, TV and any other device must be lowered down and not be audible outside the lodge |
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It is forbidden:
• To occupy, even temporary, vacant emplacements with vehicles or objects;
• To camp anywhere outside the designated camping area, particularly in the house-units area;
• To use the elctric power provided in lodges/emplacements to charge electric scooters/skaters;
• To use the swimming pools during closing hours, when there is no life guard service, or whenever the red flag is on. Please read carefully the pools regulations, and remember that, either by the pools or by the beach, the red flag means that swimming is forbidden;
• To leave personal belongings on deck chairs for more than 30 minutes, otherwise they may be removed by pool attendants;
• To use barbecues inside terraces in the cottage;
• To buy or to consume alcohol, by people under the age of 16;
• To enter offices, bars, shops and restaurants in bare foot, wearing bathing suit or with roller-skates.
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We inform our guests that in low season some services/amenities may be reduced or not active. |
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According to the privacy tutorship, any search for clients with speakers, any incoming call, and the release of any kind of information regarding guests hosted in the village, cannot be performed without the agreement of the guest himself. van. |
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ART. 4: TEMPORARY GUESTS |
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Temporary guests (those who spend 1 or more nights in the lodge/emplacement of a resident guest) are admitted as long as the total number of occupants does not exceed the maximum permitted for that type of lodge. |
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They must check-in and check-out at the Reception and sign the form provided. |
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Variations signed by guests (resident or temporary) cannot be rejected afterwards, during payment. |
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Non checked-in people staying in the village will be charged for the total amount of the stay applicable for each extra person, from the day of the group's arrival. |
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ART. 5: DAILY VISITORS |
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Daily visitors are admitted upon Management judge, only on foot, from 9.00 to 22.30. We charge Euro 10,00 for each person, children included, due on arrival before entering the site. |
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Daily visitors are requested to wear the identification bracelet provided by the Reception. The Security staff and Management staff are authorized to stop and put questions to guests who are not wearing their bracelet. |
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There is no charge for visitors staying less than 30 minutes, but they must deposit a valid ID at the Reception until their departure. |
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ART. 6: DEPARTURE RULES |
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Check-out time is 10.00 a.m. for house-unit residents, 11.00 a.m. for camping residents. In case of check-out after that time one extra night will be charged to guest's account. |
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Final payment can be done anytime since arrival (as long as there are no variations in the following days), but within 2 days before departure. |
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The cash office is open every day from 9.00 a.m. to 12.00 a.m. and from 4.00 p.m. to 7.00 p.m. After the mentioned time payments will not be accepted. |
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Final payment can be done via: cash, bancomat, credit card (VISA, MASTERCARD, EUROCARD, CARTASI). |
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Cheques are not accepted. |
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House-units and camp-sites will be inspected before tenant's departure. If any damage, or untidiness occurs, a certain amount will be charged, based on a leaflet available in every house-unit or at the Reception. |
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No reduction applies in case of delayed arrival and/or advanced departure from expected date. |
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In case of advanced departure from a booked emplacement, the Management may decide to charge only the emplacement fee according to the entire period booked, while the persons fee will be charged until the day of departure. |
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ART. 8: DAMAGES- RESPONSIBILITIES |
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The Management cannot be held responsible for any damage caused by: guests behaviour, uncontrollable events and environmental calamities, such as fall of trees or branches, or by any other cause not depending on our Personnel's negligence. |
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The Management cannot be held responsible for loss or stealing of personal belonging and valuables. Safety-boxes are available, on loan, at the Cash Office. |
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Any thing found unattended must be delivered to the Management. |
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Using of swimming-pools, playgrounds, sport equipments, ecc. is at your own's risk. We recommend guests to watch over their children. |
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ART. 9: ENVIRONMENTAL RULES |
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A disinfection against mosquitoes is scheduled weekly. We use ecologic, non toxic, and harmless products
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We recommend all residents to be environment-conscious in their behaviour. In particular:
• Do not throw any object or bag out of the proper bins
• Part materials like paper, plastic, glass, batteries, from general waste
• Do not cause any damage to plants, flowers, grass; do not hang ropes between trees; do not dig holes in campsite; do not light fire; do not damage or remove any
equipment.
• Do not use campsite generator to wash dishes or clothes, and do not waste water in any way.
• Do not waste detergents on the ground.
• Make sure that there aren't any leeks out of your car (liquid or oil) |
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ART. 10:
Animals are not admitted anywhere inside the premises, beach included. |
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