FAQ: wszystkie informacje o Villaggio Isamar

The balance must be paid within 7 days from the arrival day by credit card

Yes, all arriving guests are required to check in online at least 7 days before arrival. The guest receives a reminder per e-mail which automatically directs to the dedicated area.

It is possible to check-in from 10:30 a.m. on the arrival day.

The check-out is possible within 10:00 a.m. on the departure day. To check-out means the actual exit from the village, vehicles included. It is not possible to stay longer.

The keys delivery terms are:

Within 3:00 p.m. from Tuesday to Friday

Within 5:00 p.m. on Saturdays, Sundays and Mondays.

After the check-in, it is possible to enter the Resort, to park the car and to use all the facilities and services, until the key is available. The availability of the key is communicated to the guest via text message.

Our guidelines are available at the following link:

Guidelines

Yes, wi-fi is available and free of charge in the common areas and in the following accommodations: Sirio XXL, Sirio Pool, Giove Premium, and Sole.

Yes, there are 2 cash machines:

1 Between the supermarket and the booking office.

2 Near the Ombretta restaurant

The clinic is available to guests with the following timetable:

NURSING SERVICE: Every day from 9:00 to 12:00 from 23/05 to 13/09 - Free service

Yes, safe deposit boxes are available free of charge at the Guest Relations Office. (subject to availability).

The quiet time is from 1:00 p.m. to 3:00 p.m. and from 11:00 p.m. to 7:00 a.m.

It is possible to enter the village till 11 p.m. In case of later arrival, please use the external parking lot.

Yes, a selection of gluten free products is available.

Smoking is not allowed inside the lodgings, on the beach and at the swimming pool. It is allowed outdoors and in the common areas.

A bike/buggy/wheelchair rental service is available nearby the bazaar.

Our laundry Area is available with washing machines and dryers (payment by credit card only)

Yes, electric charging stations are available in the area between the Reception and the Booking Office.

For more information, please contact the Guest Relations office.

Yes, our electric train will take our guests from and to Isaresidence.

From Isamar to Chioggia (and return), bus number 5 is available. The bus stop is 100 meters far.

The nearest long-distance bus station is in Chioggia (bus n° 80 from Chioggia to Venice and Busitalia from Chioggia to Padova).

The nearest railway station is in Chioggia (from Chioggia to Rovigo)

The nearest airport is Venice Marco Polo (65 km far).

You can check on: https://www.goopti.com/it/ to gather information about this service.

INFO

After receiving the availability SMS, you can get your keys at the Guest Relations Office.

Bed linens are included; you’ll find them in your accommodation. 1 SET OF TOWELS PER PERSON (1 shower towel + 1 face towel) is included on arrival only in the following categories: Sirio Junior, Sirio XXL, Sirio Pool, Sole, Nova 3XL). Extra bedlinen and towels are available for rental at the Guest Relations Office.

On arrival, you’ll receive a card including 50 hours of airco. If needed, the card can be recharged at the Guest Relations Office (€ 10,00/50 hours).

Every accommodation has its private parking space nearby. Every space is numbered and can be used only by the accommodation’s guests. Any extra vehicles must be parked in the external parking lot.

Yes, cots, baby chairs and bedrails are available for free. (subject to availability).

Barbecuing is allowed on the accommodation’s terrace, using CE branded electric grills only (no coal, no gas). Rental equipment is not available.

Extra guests (daily or overnight) are allowed within the accommodation’s maximum capacity. Every guest must regularly check-in at the Reception. 
In case of overnight guests, the tourist tax is due during the check-in.
Daily guests must check-out at the Reception within 8:00 p.m. In case of later or missing communication, the tourist tax will be charged.
 

The dishwasher is available in the following mobile homes:

NOVA 3XL, SOLE XXL, SIRIO XXL. SIRIO JR, SIRIO POOL, GIOVE (XXL, PREMIUM, POOL, PREMIUM POOL), VENERE XXL, MIAMI, MIAMI PREMIUM POOL, BUNGALOW.

You can register at the animation office, nearby the theatre. The animation program is available on the handy info website, at the animation office and at the Guests Relations office.

The Mini Club offers activities from 4 to 9 years old. The Teeny and the Junior club welcome kids from 10 to 13 years old and from 14 to 17 years old.

Yes, the animation services are available during the low season. The evening shows will take place at Vivas restaurant.

Our young guests can join all the activities and sport tournaments offered by the Junior Club: football, beach volley, padel, tennis, swimming pool games.

Special events will also take place, such as pool parties, beach parties, sports nights. Moreover, they can enjoy our football and tennis school and the pumptrack for bikes and push scooters!

Yes, the water park is included!

Multitrack slides, Tobago and Blue Hole can be used by kids with a minimum height of 1 meter.

No limits for the other pools and slides.

No, swimming cap is not compulsory.

Yes, umbrellas and sun beds at the pool are free. It is forbidden to occupy sunbeds when not at the pool and before 9am. Unattended items will be removed.

The use of inflatable toys or balls is not permitted. However, the use of armbands, lifebuoys, or other life-saving devices is allowed.

Yes, the main pool and the baby pool are heated during the low season.

No, beach umbrellas and sunbeds are available for rental at the beach info point.

Yes, but only at the not equipped beach.

Yes, the beach entry is accessible for wheelchairs.

Canoas, stand up paddles and paddle boats are available for rental at the nautical centre.

The included courses are: tennis courses, padel course, football school, archery, yoga, aquagym, fitness.

The not included activities are: private tennis/padel/football lessons, private swimming lessons, diving courses in the swimming pool and at the sea, horse riding lessons.

The free of charge courts are: beach volley court, bocce court, basket court, fitness room.

Courts subject to a fee: tennis courts, football courts, minigolf, padel courts.

Yes, the service is available at Vivas Restaurant. For more information please send an e-mail to info.vivas.isamar@gmail.com. Booking on site is also available.

Yes, the service is available at Vivas Restaurant. For more information please send an e-mail to info.vivas.isamar@gmail.com. Booking on site is also available.

Yes, gluten free dishes are available.

Yes, the health and vaccination certificate are required during the check-in.

Dogs are allowed on a leash everywhere except for the swimming pools area and theatre.

Dogs are also welcome at the Dog Beach Area, which is equipped with sunbeds and sun umbrellas for rent. Sea bathing and stroll on the water edge with your pet is also possible!

The Dog Agility Area, nearby the playground, allows your dog to run free and unleashed.