Viale alberato con fiori e cartelli, atmosfera tranquilla e luminosa giornata estiva.

Cancellation Policies and useful information

Cancellation and useful information

Dear Guests,

We are working to get ready for the season opening, filled with energy and excitement, because WE CAN'T WAIT TO WELCOME YOU IN OUR HOLIDAY VILLAGE!

1. Up to how many days before my arrival can I cancel my reservation?

Today you are largely protected by our cancellation terms.
We have made them even more flexible as follows:

up to 3 days prior to the date of arrival - for stays from when Isamar opens to June 06, from September 06 to when it closes
up to 7 days prior to the date of arrival - for stays from June 07 to June 13, from June 21 to July 11 and from August 30 to September 05
up to 14 days prior to the date of arrival - for stays from June 14 to June 20 and from July 12 to August 01
up to 21 days prior to the date of arrival - for stays from August 02 to August 29

2. In case of cancellation, am I entitled to a refund of the full amount paid?

The amount paid as Confirmation Deposit will be refunded to the Guest, minus a charge of 60.00 euros.

3. How is the refund of the deposit returned?

You will just have to send an email to our booking office indicating your bank details (IBAN and BIC) and the number of your booking.

4. How much is the deposit required to confirm the booking?

Upon making your reservation, you will be required to pay only 20% of the total cost of your vacation, instead of 30%, in order to confirm and secure the price.

5. Can I change the dates of my booking?

Within the aforementioned cancellation terms, you can request via email or telephone that our booking team moves the dates of your holiday. No penalty will be applied to the new quote.

6. Do you have any restrictions on arrival / departure days and on the duration of the holiday?

Our policy provides maximum flexibility for the guest.
You can choose to arrive and depart on any day of the week.

Minimum stay 2 nights from the opening to May 30 and from September 13 to the closing date

Minimum stay 3 nights from May 31 to June 06 and from September 06 to September 12

Minimum stay 7 nights from June 7 to September 5

You can arrive and depart on any day of the week, with the exception of:

from June 7 to September 5 arrivals and departures allowed:

only on Saturdays in the following types: SOLE XXL
every day except Saturdays in the following types: GIOVE XXL POOL, VENERE XXL, GIOVE XXL, VENERE XL, BELLAGIO SMALL

Terms of sale

This page is constantly updated, so we invite you to stay connected with us to be informed of further developments.